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filler@godaddy.com
Customer Persona Simplified (CPS) is a business proposition designed to promote and drive the age-old mantra that Customer Experience still relies heavily on the people who serve the customer. There is a perception that technology will replace the people managing customer experience.
Chatbots, Speech Analytics, etc. are suggested by some pundits to replace the people element in delivering customer experience. Technology is essential for customer experience. But CPS argues that technology is and will remain an enabler and not the end solution for improving customer experience.
The customer service area needs to substantially improve the way the services are offered today, especially to support the changing of generational demands.
One-stop call center, customer engagement, and customer acquisition services, so you can focus on your core business.
Increase your revenue and control your call center operational costs with our expert contact center consulting solutions.
With over 30 years of combined experience across a broad range of sectors. We are a leading boutique call center consulting company providing customized call center services.
We can tailor our contact center consulting services to suit the unique requirements of every industry and vertical. This includes:
Customer Persona Simplified
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